Aidan Morrison 👋
IT Specialist | Hardware & DIY Expert | Customer Success
About Me
I am a reliable and customer-focused professional with a unique blend of technical expertise and hands-on craftsmanship. My background spans from advanced IT systems and network optimization to practical DIY projects, hardware products, and low-voltage electronics.
I pride myself on my ability to translate complex technical concepts into plain, empowering English for my clients. Whether it's troubleshooting a hardware issue, assembling furniture, or ensuring a project meets strict safety standards, I focus on delivering high-quality results with a strong work ethic.
Core Expertise
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IT & Networking Troubleshooting
Managed network infrastructure and resolved complex connectivity issues for corporate clients. Expertise in troubleshooting hardware, software, and protocol-related problems, ensuring 99.9% uptime for critical systems.
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CAD Design & Prototyping
Proficient in CAD software for designing industrial parts and consumer products. Experienced in rapid prototyping, moving designs from initial concepts to physical 3D printed or fabricated components.
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Home Automation Systems
Designed and deployed full-scale smart home solutions, integrating IoT devices, automated lighting, and climate control systems to enhance residential efficiency and comfort.
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Electronics & PCB Assembly
Skilled in component selection, PCB layout design, and manual/automated assembly. Experienced in soldering, diagnostic testing, and firmware integration for custom electronic modules.
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Low-Voltage Electronics
Experienced in wiring and installing low-voltage systems, ensuring safe and reliable power distribution for security, automation, and lighting systems.
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Hardware & DIY Construction
A hands-on builder with extensive experience in furniture assembly, hardware builds, and DIY construction projects, emphasizing safety and structural integrity.
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Power & Hand Tool Usage
Highly proficient with a wide range of power and hand tools, including drills, saws, and specialized construction equipment, with a focus on precision and safety.
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Client Relations & De-escalation
Expert at managing client expectations and resolving conflicts professionally. Proven track record of turning difficult situations into positive customer experiences.
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Technical-to-Layman Translation
Able to break down complex technical jargon into clear, actionable instructions for non-technical clients, ensuring clarity and confidence in project progress.
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Workplace Health & Safety
Strict adherence to health and safety standards in all work environments. Trained in identifying hazards and implementing safety protocols to protect workers and the public.
Professional Experience
Delivery Driver & Support
Domino's Pizza, Porirua | March 2023 - Present
Delivered orders efficiently while meeting strict time targets. Provided professional customer service, handled cash/EFTPOS transactions, and assisted with in-store preparation, cleaning, and support tasks during busy periods. Demonstrated reliability and commitment through long-term employment.
Delivery Driver
Deliver Easy | 2022 - 2023
Provided consistent, friendly customer service during deliveries. Worked efficiently under pressure to meet delivery time targets. Followed strict health, safety, and road safety procedures.
Let's Work Together
Ready to secure your network, fix your tech, or start a new project? I'm always open to new opportunities and meaningful collaborations.